Refund & Replacement Policy

We want you to love your purchase! Please read our refund and replacement guidelines carefully, as they are designed to offer quick resolutions.

1. 7-DAY REPLACEMENT / RETURN WINDOW

Our policy lasts 7 days from the date of delivery. If 7 days have gone by since your package was delivered, unfortunately, we cannot offer you a refund, exchange, or replacement.

2. ELIGIBILITY FOR REPLACEMENTS & REFUNDS

To be eligible for a return or free replacement, your item must meet one of the following conditions:

  • The product arrived damaged or defective.

  • The wrong product, size, or color was sent to you.

  • The product is completely non-functional.

Your item must be unused, in the same condition that you received it, and in its original packaging.

3. HOW TO PROCEED (REQUIRED PROOF)

To initiate a return or replacement, please email us at stores.gulfuae@gmail.com or message our WhatsApp support with:

  • Your Order Number.

  • A clear photo or short unboxing video showing the damage, defect, or wrong item.

Once verified, we will arrange a free replacement pickup and exchange.

4. CASH ON DELIVERY (COD) REFUNDS

If your order was paid via Cash on Delivery and a refund is approved (rather than a replacement), the refund will be processed via:

  • Bank Transfer (within your local country).

  • Store Credit / Discount Voucher.

Please note that cash refunds cannot be given at the door by courier agents.

5. NON-RETURNABLE ITEMS

  • Personal care items, cosmetics, and opened beauty products (due to hygiene reasons).

  • Items damaged due to customer misuse or improper handling.